Frequently Asked Questions

How long does a custom steering wheel take?

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Will my factory airbag work?

Yes. Our direct-fit vehicle wheels are built on your genuine OEM core, so your factory airbag is retained as part of the wheel and stays fully functional.

Will my steering-wheel controls work?

Yes. Because the wheel is built on your factory core rather than a replacement hub, your OEM steering wheel controls — cruise control, audio, and other factory switches — are retained and keep working exactly as they did from the factory.

Will my heated steering wheel function remain?

It depends on your specific vehicle and configuration. In the Build Your Wheel configurator, the option to retain heated function only appears for vehicles that support it — it isn't a blanket yes for every car. If you're not sure whether your vehicle qualifies, ask us directly or use the Custom Builds form.

Will my paddle shifters work?

It depends on your vehicle. Paddle shifter options are offered as configuration choices in the builder only for vehicles that support them, rather than guaranteed across every fitment. If your vehicle isn't listed, tell us about it through our Custom Builds page.

Do I send you my factory steering wheel?

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How does the core exchange work?

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Can I choose custom colors?

Yes. In the Build Your Wheel configurator, both Stitching Color and Center Stripe include a Custom option. Want something even more specific? Our Custom Builds form lets you describe the exact colors you have in mind.

Can I request a completely custom design?

Yes. If you're after something outside the standard configurator entirely — a one-off design, an uncommon combination, or a vehicle we don't list yet — use our Custom Builds page to tell us exactly what you're building.

Do you ship internationally?

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Is installation included?

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How do I track my order?

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Do you offer financing?

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